Healthcare has become increasingly complex and difficult to navigate, leading to the emergence of a new role - the patient advocate. My wife was in a hospital in Australia, about 10 years ago, and the hospital assigned us a social worker. Her job was to help us navigate their system. This role, I think, has evolved into the role of patient advocate. This role has evolved from social workers who were assigned to help patients navigate the healthcare system. Patient advocates are individuals who work to help patients navigate the healthcare system, save money, and ensure they receive the best possible treatment.
Until about five years ago, patient advocates were typically employed by hospitals but were not meeting the needs of all patients. This led to the emergence of private patient advocates who can be hired by individuals to work on their behalf for a fee. Many people with older relatives in the healthcare system turn to advocates for help.
It's difficult to provide a clear definition of what a patient advocate does, as it can vary depending on the individual's needs. In general, patient advocacy involves working on behalf of individuals and their families who are involved with the healthcare system. An advocate acts as a guide to the medical world, helping patients navigate the system by using their background in healthcare to understand the language, culture, and key players. Advocates are also aware of the benefits, concerns, and risks associated with healthcare.
While healthcare professionals are well-intentioned, they may be tired, overworked, or burned out, leading to less sensitive care or overlooking patient and family concerns. Patient advocates can help bridge this gap and ensure patients receive the best possible care.
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